Returns & Refunds

At DXNPoint.co, please check your order when it is delivered. If an item is damaged, incorrect, incomplete, or missing from your parcel, contact our support team within 7 days of delivery.

When to request a return

• The product received is damaged or defective.
• You received an incorrect product.
• An item is missing or the order is incomplete.

How to request assistance

1. Contact us on WhatsApp at +92 344 2117822 within 7 days of delivery.
2. Share your order number and clear photos or details showing the issue.
3. Wait for our team to review your request and provide approval and return instructions before sending anything back.

Important conditions

• Returns require prior approval from DXNPoint.co. Items sent back without approval may not be accepted.
• Change-of-mind returns are not accepted.
• Where a return is approved, reshipping costs are the customer’s responsibility, as applicable.
• Do not send a product back until our team has confirmed the next steps.

After reviewing the issue, our team will confirm the appropriate resolution and any applicable return or refund arrangements. For help, contact WhatsApp support.