Frequently Asked Questions

How do I confirm my order?

Every order requires a Rs.200 advance payment before dispatch. After placing your order, contact us on WhatsApp at +92 344 2117822 for the current payment instructions. We dispatch after receiving and verifying the advance payment.

Can I pay the remaining amount on delivery?

Yes. The remaining order balance is payable through Cash on Delivery when your parcel is delivered.

Do you deliver across Pakistan?

We provide nationwide delivery, subject to courier coverage at your address.

When do I get free shipping?

Free shipping applies to qualifying cart subtotals of Rs.15,000 or more.

Is there a discount for larger orders?

An automatic Rs.1,000 discount applies to qualifying cart subtotals of Rs.25,000 or more. The discount is reflected in the cart or checkout.

How long does delivery take?

Delivery time depends on your location and courier availability. Contact our team for an expected delivery window when confirming your order.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and details or photos of the issue. Prior approval is required before returning an item. Change-of-mind returns are not accepted. See our Returns & Refunds Policy.

How can I contact DXNPoint?

Message us on WhatsApp at +92 344 2117822 or use the Contact page.